April 6-9, 2014
Marriott Marco Island Beach Resort,
Marco Island, FL
www.callcenterevents.com
Join us to celebrate the 10th Anniversary of an event that is "the highest value you can find for content, networking, and education." This event is "a world-class experience that focuses on key areas of call center management through interactive sessions, fantastic keynote speakers and fun."If you only attend one event per year, be sure it's Frost & Sullivan's 10th Anniversary Customer Contact East, 2014: A Frost & Sullivan Executive MindXchange.
Design a program to meet your individual needs, from the following tracks:
- Customer Insight and Experience
- Agent Development
- Actionable Analytics
- Added Value for the Enterprise
- Channel Advancements
- Self Care
Best Practices sessions examine a real world use case, dissect the best practices employed & explore how to apply them:
- Knowledge Management for Customer Experience Excellence
- Empowering Agents to Deliver Personalized Customer Care
- Managing Customer Interaction Data to Drive Business Outcomes
- Customer -Driven Organizational Transformation
